The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal data when you shop at our Etsy store, in accordance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.
1. Data We Collect
When you place an order or contact us through Etsy, we may collect the following information:
Your name
Postal address
Email address
Payment information (processed securely via Etsy or its payment partners; we do not store payment details)
Order details (products, personalization, etc.)
Any additional information you voluntarily provide (e.g., for custom orders)
2. Purpose of Data Processing
We use your personal data to:
Process and fulfill your order
Communicate with you about your order or inquiries
Handle returns, refunds, and customer service requests
Comply with legal obligations (e.g., tax reporting)
We do not use your personal data for marketing purposes without your explicit consent.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
Contract performance – to fulfill your order and deliver the purchased goods
Legal obligation – to comply with applicable laws (e.g., tax requirements)
Legitimate interest – to prevent fraud and protect our business
4. Data Storage and Retention
We retain your personal data only as long as necessary to provide our services and comply with legal requirements. For example, we may keep records of orders for up to 7 years to meet tax and accounting obligations.
5. Data Sharing
We only share your personal data with:
Etsy – to process your order according to Etsy’s own Privacy Policy
Delivery services – to ship your order
Legal authorities – if required by law or in response to legal requests
We do not sell or rent your data to third parties.
6. Your Rights Under GDPR
As an EU customer, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where legally possible)
Restrict or object to the processing of your data
Data portability – request a copy of your data in a machine-readable format
You can exercise these rights by contacting us through Etsy messages.
7. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
8. Contact
If you have any questions about this Privacy Policy or how we process your data, please contact us via Etsy messages.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority.
You may cancel your order within 12 hours of placing it.
A quality item that matches the stated description and has been custom-made (with added text, your own photo, or image) is non-returnable.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr